Accessibility

Last updated: June 2026

The Ministry of Women, Children and Social Protection (MWCSP) is committed to making this Social Protection portal usable by everyone, including people with disabilities and those using assistive technology.

Our commitment

We aim to meet the internationally recognised Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and to keep improving the portal as part of our duty to serve all members of the public with compassion.

Accessibility features

• A responsive layout that works on phones, tablets and computers.
• Pages that can be navigated using a keyboard alone.
• Clear headings, labelled form fields and helpful error messages.
• Readable text with colour contrast intended to meet AA guidance.
• A light and dark display mode you can switch between.

Known limitations

Despite our efforts, some content may not yet be fully accessible – for example, certain uploaded documents (such as scanned PDFs) or older content may not work perfectly with every assistive technology. We are working to address these issues.

Need help, or a different format?

If you have difficulty using any part of this portal, we can help you complete your screening or application:

• Call us on 330 5444 and an officer can assist you.
• Visit your nearest DSW office for in-person support.
• Ask for information in an alternative format that meets your needs.

Tell us about a problem

We welcome your feedback. If you come across an accessibility barrier, please let us know through our Query and Feedback page, or using the contact details below, so we can put it right.

Contact us